The Office of Labor-Management Relations and Mediation (OLMRM) offers a variety of training programs designed to assist labor and management in moving toward a more cooperative and productive relationship. These programs are based on a two-way communication process and a commitment to understand and solve problems by using leadership training skills of the 21st century.

Each training program can be designed and presented to meet an organization's specific goals and needs. The training services are available to any interested organization. Training can be conducted on- or off-site.

• Cooperative Labor-Management Relations
• Conflict Resolution
• Managing Our Changing Workforce
• Valuing Diversity in the Workplace - Our Changing Workforce
• Interpersonal and Communication Skills
• Time, Organization and Meeting Management
• Creating High-Performance Organizations Through Teamwork

The mission of the Office of Labor-Management Relations and Mediation is to provide essential resources to assist with workforce inter-relational needs for the commonwealth of Kentucky. Our goals include determining groups of prospective constituents, addressing current and prospective constituents' needs and developing innovative training programs and resources to meet their objectives.

Training programs are delivered with PowerPoint presentations and may include interactive exercises, role-playing activities, self-assessments and mini-case studies.

The following training programs can be designed to meet specific needs, based on time availability. Listed are major topics of discussion.

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• Creating a Labor-Management Committee
• Identifying Labor-Management Committee Structures and Procedures
• Examining the Benefits, Elements and Ground Rules of a Labor-Management Committee
• Viewing Potential Pitfalls/Barriers of a Labor-Management Committee
• Training Opportunities for Labor-Management Committee Members

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• Defining Conflict
• Identifying Early Indicators of Conflict
• Examining the Cycle, Causes, Components, Issues, Types and Factors of Conflict
• Determining Personalities in Conflict (Personality Tests)
• Mastering the Art of Active Listening
• Selecting the Most Effective Strategy for Resolving Conflict
• Exploring the Thomas-Kilmann Conflict Mode Instrument
• Using the Collaborative Problem Solving Approach (A Case Study)
• Managing Conflict by Mediation
• Preventing Conflict
• Valuing Conflict

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• Identifying the Future Labor Force
• Leading Four Generations
• Bridging the Generational Gap
• Valuing Each Employee's Uniqueness
• Capitalizing and Sustaining a Multi-Generational Workforce

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• Understanding Corporate Culture
• Achieving Cultural Competency
• Defining Diversity
• Revealing Diversity Statistics in America and in Kentucky
• Examining the Hispanic Culture
• Identifying the Future Labor Force
• Confronting Labor Problems Associated with a Diverse Workforce
• Capitalizing and Sustaining a Diverse Workforce

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• Presenting Yourself Properly - Introductions, Handshaking and Networking Skills
• Interacting with the Physically Challenged
• Becoming a Smart Conversationalist and Remembering Names
• Mastering the Art of Active Listening
• Examining Written, Verbal and Non-Verbal Communication Skills
• Communicating in the New-Age (Becoming Techno Savvy)
• Improving Interoffice Protocol (The Mannerly Side of a Workplace)

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• Time Management
  • Respecting Other's Time (Punctuality)
  • Prioritizing Your Day
  • Controlling the Use of Your Time
  • Mastering Delegation
• Organization Management
  • Organizing Your Office/Workspace
  • Conquering Clutter
  • Taming the Paper Tiger
• Meeting Management
  • Determining the Need for a Business Meeting
  • Planning a Productive Business Meeting
  • Organizing the Meeting Room and Seating Arrangements
  • Participating in the Business Meeting (Protocol and Roles of the Chair and Attendees)

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• Examining the Six Traits of Effective Teams
• Selecting Competent Team Members by their Personality Profiles
• Creating a Mission Statement
• Defining Goals, Objectives, Ground Rules and Measuring Standards of Excellence
• Identifying Characteristics, Roles and Responsibilities of Team Members
• Recognizing the Four Stages of Team Development
• Empowering Team Members by Building Team Spirit
• Reaching Consensus
• Celebrating Accomplishments
• Assessing Performance
• Reviewing Team-Building Activities

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Contact the Office of Labor-Management Relations and Mediation at the number below if you have any questions.